:root{--bg:#f5f7fb;--panel:#fff;--ink:#111827;--muted:#6b7280;--line:#e5e7eb;--brand:#0b6cff;--brand2:#004bb6;--dark:#0b1220;--success:#0f9f6e;--danger:#d92d20;--warning:#d97706;--radius:16px;--shadow:0 10px 35px rgba(15,23,42,.08)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}.muted{color:var(--muted);font-size:.9rem}.error-text{color:var(--danger);margin-top:12px;min-height:20px}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#1b4f9f 0,#0b1220 38%,#070b13 100%)}.login-card{width:min(430px,100%);background:rgba(255,255,255,.98);padding:34px;border-radius:24px;box-shadow:0 30px 80px rgba(0,0,0,.35)}.login-card h1{font-size:2rem;margin:16px 0 4px}.login-card p{margin:0 0 26px;color:var(--muted)}.brand-mark{display:grid;place-items:center;width:62px;height:62px;border-radius:18px;background:linear-gradient(145deg,#0b6cff,#003d93);color:#fff;font-weight:900;letter-spacing:.06em}.brand-mark.small{width:42px;height:42px;border-radius:12px;font-size:.8rem;flex:none}.login-card label,.form-grid label{display:flex;flex-direction:column;gap:7px;font-size:.88rem;font-weight:650;margin-bottom:15px}input,select,textarea{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--ink);outline:none}input:focus,select:focus,textarea:focus{border-color:#8bb9ff;box-shadow:0 0 0 3px rgba(11,108,255,.1)}textarea{min-height:105px;resize:vertical}.primary,.ghost,.danger-btn,.secondary{border:0;border-radius:10px;padding:10px 14px;font-weight:700}.primary{background:var(--brand);color:#fff}.primary:hover{background:var(--brand2)}.secondary{background:#eef4ff;color:#1354a5}.ghost{background:#fff;border:1px solid var(--line);color:var(--ink)}.danger-btn{background:#fff0f0;color:var(--danger)}.wide{width:100%;padding:12px}.app{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:var(--dark);color:#dce5f5;padding:18px 14px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;padding:2px 8px 20px}.brand strong{display:block;color:#fff}.brand small{display:block;color:#8391a7;margin-top:2px}.sidebar nav{display:grid;gap:5px}.nav-item{width:100%;border:0;background:transparent;color:#aebbd0;padding:11px 12px;border-radius:10px;text-align:left;display:flex;gap:10px;align-items:center}.nav-item:hover,.nav-item.active{background:#182236;color:#fff}.sidebar-footer{margin-top:auto;border-top:1px solid #23304a;padding:16px 9px 4px;color:#fff}.sidebar-footer .muted{color:#8f9eb5}.link-btn{border:0;background:transparent;color:#8bb9ff;padding:8px 0}.main-shell{min-width:0}.topbar{height:82px;position:sticky;top:0;z-index:20;background:rgba(245,247,251,.92);backdrop-filter:blur(12px);display:flex;align-items:center;justify-content:space-between;padding:12px 28px;border-bottom:1px solid rgba(229,231,235,.8)}.topbar h2{margin:0;font-size:1.45rem}.top-actions{display:flex;gap:8px}.content{padding:26px 28px 100px}.cards{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:20px}.card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.metric{padding:18px}.metric .value{font-size:1.9rem;font-weight:800;margin-top:8px}.metric .label{color:var(--muted);font-size:.82rem;text-transform:uppercase;letter-spacing:.04em}.grid-2{display:grid;grid-template-columns:1.15fr .85fr;gap:16px}.panel{padding:18px}.panel h3{margin:0 0 14px;font-size:1rem}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:12px;background:#fff}table{width:100%;border-collapse:collapse;min-width:780px}th,td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);font-size:.9rem;vertical-align:top}th{font-size:.78rem;color:var(--muted);text-transform:uppercase;letter-spacing:.035em;background:#fafbfc;position:sticky;top:0}tbody tr:hover{background:#f8fbff}.clickable{cursor:pointer}.toolbar{display:flex;gap:9px;flex-wrap:wrap;align-items:end;margin-bottom:14px}.toolbar .grow{flex:1;min-width:220px}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;font-size:.76rem;font-weight:700;background:#eef2f7;color:#465268}.badge.high,.badge.urgent{background:#fff1f0;color:#b42318}.badge.normal{background:#fff7e8;color:#a15c00}.badge.low{background:#effaf6;color:#0b7f5a}.badge.closed,.badge.resolved{background:#ecfdf3;color:#067647}.badge.inprogress,.badge.analyzing{background:#eff8ff;color:#175cd3}.badge.waitingcustomer{background:#fffaeb;color:#b54708}.overdue{color:var(--danger);font-weight:750}.bar-list{display:grid;gap:10px}.bar-row{display:grid;grid-template-columns:140px 1fr 45px;align-items:center;gap:8px;font-size:.86rem}.bar-track{height:8px;background:#eef1f5;border-radius:99px;overflow:hidden}.bar-fill{height:100%;background:linear-gradient(90deg,#0b6cff,#5aa3ff);border-radius:99px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.form-grid .full{grid-column:1/-1}.form-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:12px}.modal{position:fixed;inset:0;z-index:100;background:rgba(4,10,20,.58);display:grid;place-items:center;padding:20px}.modal-card{position:relative;width:min(820px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:18px;padding:24px;box-shadow:0 30px 100px rgba(0,0,0,.35)}.modal-close{position:absolute;right:14px;top:12px;width:36px;height:36px;border:0;background:#f4f5f7;border-radius:50%;font-size:1.4rem}.ticket-head{display:flex;justify-content:space-between;gap:16px;align-items:start}.ticket-title h3{margin:0}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.conversation{display:grid;gap:10px;margin:18px 0;max-height:52vh;overflow:auto;padding-right:4px}.message{max-width:80%;padding:11px 13px;border-radius:14px;background:#f2f4f7}.message.inbound{justify-self:start;background:#eef4ff}.message.outbound{justify-self:end;background:#dcfce7}.message.internal{justify-self:center;background:#fff7e8;border:1px dashed #f4c46a;max-width:92%}.message small{display:block;color:var(--muted);margin-top:6px}.message .attach{display:block;margin-top:8px;border:0;background:#fff;border-radius:8px;padding:7px 9px;color:#175cd3}.reply-box{border-top:1px solid var(--line);padding-top:14px}.reply-actions{display:flex;gap:8px;align-items:center;justify-content:space-between;margin-top:8px}.settings-tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}.tab{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 11px}.tab.active{background:#eaf2ff;border-color:#b5d0ff;color:#0a4da8}.stack{display:grid;gap:12px}.list-card{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px;border:1px solid var(--line);border-radius:12px}.list-card strong{display:block}.list-card small{color:var(--muted)}.empty{padding:40px;text-align:center;color:var(--muted)}.toast{position:fixed;z-index:999;right:20px;bottom:20px;transform:translateY(120px);opacity:0;background:#111827;color:#fff;padding:12px 16px;border-radius:11px;box-shadow:var(--shadow);transition:.25s}.toast.show{transform:translateY(0);opacity:1}.toast.error{background:#b42318}.mobile-nav{display:none}
@media(max-width:1100px){.cards{grid-template-columns:repeat(3,1fr)}.grid-2{grid-template-columns:1fr}.app{grid-template-columns:210px 1fr}}
@media(max-width:760px){.app{display:block}.sidebar{display:none}.topbar{height:70px;padding:10px 14px}.topbar h2{font-size:1.2rem}.content{padding:14px 12px 92px}.cards{grid-template-columns:repeat(2,1fr);gap:9px}.metric{padding:14px}.metric .value{font-size:1.55rem}.form-grid{grid-template-columns:1fr}.mobile-nav{display:grid;grid-template-columns:repeat(4,1fr);position:fixed;bottom:0;left:0;right:0;z-index:40;background:#fff;border-top:1px solid var(--line);padding:7px max(6px,env(safe-area-inset-right)) calc(7px + env(safe-area-inset-bottom)) max(6px,env(safe-area-inset-left));box-shadow:0 -8px 24px rgba(0,0,0,.06)}.mobile-nav button{border:0;background:transparent;display:grid;gap:2px;place-items:center;color:#58657a;font-size:1rem}.mobile-nav span{font-size:.68rem}.top-actions #refreshBtn{padding:8px 10px}.top-actions #installBtn{display:none!important}.modal{padding:0;align-items:end}.modal-card{width:100%;max-height:94vh;border-radius:18px 18px 0 0;padding:20px 14px 30px}.message{max-width:92%}.ticket-head{display:block}.toolbar>*{width:100%}.toolbar button{width:auto}}